Each client’s appointment is important to us. We want to give your service the time and attention it deserves. As a result, we respectfully request at least 24 hours’ notice if you need to cancel or make changes to your appointment time. Failing to give 24-hour notice will result in a 50% charge. Any no-shows will be charged 100% of their service amount. If you need to cancel because of a personal or medical emergency, please contact us as soon as possible, and we can decide how best to proceed.
Late Appointment Policy
We want to make sure that all our clients have the opportunity to receive services. We understand that sometimes life is unpredictable, and so we allow for a 15 minute grace period for late arrival in case you are unexpectedly delayed. If you think you are going to be late, please call us so that we can adjust our schedule.
Last-Minute Cancellations Policy
Late cancellations are appointments canceled within the 24 hour period leading up to your appointment time. Appointments canceled less than 24 hours in advance will result in a charge of 50% of the initial services as a cancellation fee. If guests must cancel service appointments made within this period, 20% of this amount can be applied as a rebooking fee and used towards the cost of a subsequent appointment.
No Show Cancellation Policy
As per our policies criteria, and no-shows will result in a charge of 100% of the service amount, billed to your credit card. Missed appointments are hard on our staff and leave other guests waiting. Our policies, including our 24 hour cancellation period give us the opportunity to fill missed appointments and offer services to other clients. If you have to cancel within this period, please let us know as soon as possible.
Tiered Cancellation Policy
For groups booking service appointments (such as parties etc.) we respectfully request at least 72 hours notice for any cancellations or schedule changes. Canceling this kind of appointment without giving 72 hours’ notice will result in a charge of 50% of the service amount per guest. Please understand that larger bookings take a great deal of scheduling and planning and notify us well in advance if you need to change your appointment dates.
Right to Refuse Service Cancellation Policy
The safety of our staff and our clients is our top priority. As such, the salon reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (such as a new, continuous cough or a fever), or rude/ obnoxious behavior. Thank you for your understanding.
If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to salon for us to redo the service as long you call and schedule the redo within 3 days of the original service date. If we determine a mistake was made by our service provider we will offer to make the adjustments needed with another service appointment.